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Monday, September 15, 2008

Big Bug Reset

I am having a problem with the expression not pulling in the mat. I called customer support for help.

To reset the machine: turn on then turn the speed, pressure and size to the lowest settings. Now turn them to the highest setting. Repeat 3 times and turn off the machine for 10 mins. This should take care of the problem.

In my case it did not. They are sending me a new machine. Apparently this is a known problem with the machines. Since they do not have replacement parts yet they just send a new machine.

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